Frequently Asked Questions

Q: Will the Main Course and the Mini-Courses protect my business from legal and other problems?
A: Your business’s reputation can suffer damage if your patrons become ill, or if you are closed after failing to pass a health or other inspection. The critical skills taught in the Main Course and the Mini-Courses, if followed, can help prevent those problems from occurring.
Q: How soon can we start training our employees?
A: Immediately.
Q: How are courses delivered?
A: Once your order is complete, you will receive a confirmation email containing your personalized login information for our Online Learning Center. There you will have full access to all ordered courses. All courses are PC, Mac and mobile friendly.
Q: What kind of tech support does FSAI provide?
A: Food Safety of America Institute offers email support during normal business hours, which are Monday thru Friday 8am to 5pm Eastern time.
Q: Is training available in Spanish as well as English?
A: Training is fully bilingual, with the Main Course and all Mini-Courses available in either Spanish or English.
Q: How is training delivered?
A: Both the Main Course and the Mini-Courses use videos, interactive exercises and simulations . . . state-of-the-art training that keeps your staffers learning and engaged.
Q: Is training for only traditional restaurants with dining rooms?
A: No, the training has been designed for any business where food or beverages are served, including coffee bars, hotel breakfast rooms, casual restaurants, supermarket counters that sell prepared meals . . . anywhere food and beverages are served.
Q: Who should take the training?
A: Everyone who works with or around food, including food preparers and cooks, wait staff, beverage servers, site maintenance personnel, table bussers and food delivery personnel.