Why do your food-service employees need good customer service skills? It is because there is wisdom in the old saying, “You never get a second chance to make a good first impression.” Unfortunately, the opposite is also true – where food is concerned, you never get a second chance to correct a bad first impression. [...]
The classic “sit, be served, and eat” restaurant model changed in 1954 when a visionary named Ray Kroc introduced a whole new “fast food” system of food service at McDonald’s that let patrons order their food at a counter and take it to their tables. That was all new, but it wasn’t the final change [...]
FSAI courses teach the skills that your food service workers need to keep your restaurant – and your patrons – safe. Trainees who take the course learn how to keep food service areas free from chemical and bacterial contaminants, how to store foods properly, how to cook foods to correct internal temperatures and many other [...]
According to the U.S. Department of Agriculture, 48 million Americans contract foodborne illnesses every year. About 3,000 of those people die. If your business serves food, those are frightening statistics. Do your employees know how to prevent the most common foodborne illnesses? In today’s post, let’s get to know the most common bacteria and viruses [...]
The “five second rule” states that if you drop food on the floor and it stays there for five seconds or fewer, it is safe to eat. The rule has become part of popular culture. The only problem is, the rule is completely wrong. According to recent research from Rutgers University, any food that hits [...]
